Couriers usually deliver between 8am and 5 pm local time. If you are not home when we deliver your package, we will leave you a delivery notification card. Please see delivery notification information for additional details and pick up location. For your own security, please bring proper photo identification with you when you pick up your order.

On average, items shipped by USPS First-Class mail or Canada Post are delivered within 7 days to anywhere within the Continental U.S. or Canada.

For your convenience, we deliver worldwide. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address, highway number and/or 911 number with your order.

To give you the best possible service, we use primarily the United States Postal Service (USPS). We may also use (but are not limited to) UPS, FedEx, Canada Post, EMS Global Courier or DHL. We will tell you which courier company is handling your delivery when we send you your shipping confirmation email. If we use a courier service please note that when the delivery team brings a package to your home, they need a signature in order to finalize the delivery. This means that the package must be accepted and signed for by someone at your delivery address.

If you are unavailable when the courier makes a delivery, you will get a notice telling you the address of the distribution centre where you can pick up your package. For your own security, please bring proper photo identification with you when you pick up your package.

Due to USPS and Canada Post weight restrictions, any item that is greater than 30kg/66lb will be delivered via UPS or FedEx.

If we ship using USPS First-Class Mail or or Canada Post Air Mail there is no tracking number available. For all other methods, if a tracking number is available, it will be supplied within the confirmation email sent to you.

Contact us at sales@lionbattery.com